Customer Service Officer

Salary:

$38 - 39

/ Hour

Contract Type:

Temporary

Location:

Brisbane - QLD

Industry:

Business Support

Reference:

3877508

Contact Name:

McCauley Hughes

Contact Email:

mccauley@publicsectorpeople.com.au

Date Published:

06-Feb-2025

Public Sector People is recruiting for Multiple Customer Service Officers on behalf of a Local Government Department. This role is a temporary position with potential for extension. The Customer Service team is continually striving to improve its services to the community and to assist other service units to improve service delivery in a fast-paced, customer focused environment.

About the role:

As a Customer Service Officer, you will respond accurately to inbound customer inquiries and promptly address issues, questions and complaints with the goal of first point of call resolution. Your responsibilities include processing applications, compiling requests for action by other departments, handling financial transactions and fluently navigating internal systems.

Benefits of the Role:

4-Month Contract + Likely Extension
Logan, QLD
$39.00 per hour + Super
38 hours per week
No Weekend Work - Monday to Friday – Rostered between 8am-5pm

Key Responsibilities:

Provide accurate and timely responses to customer inquiries and address issues effectively.
Process applications, compile requests for action by relevant departments, and manage financial transactions.
Ensure adherence to client’s policies, procedures, and service standards while supporting continual improvement initiatives.

About You:

Previous Government experience in Local, State or Federal Government desirable but not required
Ability to quickly and accurately navigate multiple systems
Ability to process high work volumes with a high degree of accuracy
Well-developed interpersonal and written communication skills with a focus on the provision of quality customer service.

*** Proposed Timeline ***