Business Support Officer

Business Support Officer

• Administrative Assistance: Provide support to the Manager, Coordinators, and Team Leaders, including preparing and processing correspondence, meeting agendas, minutes, reports, and event permits.
• Customer Service: Respond to inquiries and provide information regarding Parks and Natural Environment operations, ensuring professional and efficient service to all customers.
• Record Keeping & Systems: Maintain accurate records using Council’s CM9 Records Management system and ensure customer service requests are recorded in the Authority CRM system.
• Office Management: Assist with office purchases, petty cash reconciliation, and other administrative duties as needed. Update and maintain information boards and electronic notice boards.
• Meeting Support: Prepare agendas, take minutes, and distribute meeting materials.
• Emergency Response: Assist with emergency response activities as required, ensuring the team is ready and responsive.

• Education: Industry-based qualifications or relevant on-the-job training are highly regarded.
• Experience: Experience in an office environment, ideally within a customer-facing role. Knowledge of Parks and Natural Environment operations is a plus.
• Skills: Strong computer skills, including familiarity with Microsoft Office and other relevant software. Excellent written and verbal communication skills.
• Attributes: Demonstrated time management skills, attention to detail, and the ability to assess and respond to urgent matters effectively.

• Proven ability to manage administrative tasks and provide high-quality customer service to a wide range of clients.
• Strong organizational skills, with the ability to prioritise and manage multiple tasks within deadlines.
• Experience in using computer applications and systems relevant to office administration.
• Demonstrated ability to assess and direct inquiries to the appropriate team or individual for action.
• Local Council Experience

• Driver’s License: Desirable.
• Commitment to Environmental and Safety Standards: Adhere to Council's environmental policies, sustainability practices, and health and safety guidelines.
• Child Safety: Contribute to a child-safe environment by following Council’s Child Safe Policy.

• Team Collaboration: Embrace our core values of Respect, Integrity, Responsibility, Initiative, and Inclusion in your daily work.
• Customer-Focused Service: Deliver exceptional service, always maintaining a professional and courteous approach.
• Continuous Improvement: Be proactive in reviewing processes to ensure the delivery of high-quality services and value for money.

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